Dilo definition6/1/2023 ![]() To understand this, we have to see firsthand what our employees do in the field throughout their entire shift.ģ. We sell services and we focus our efforts to convince the clients that we know what we do and that we do it better than anyone else. Well, this is obvious, right? DILOs give us the data we need to understand what our employees do every day.Ģ. We measure the productivity of our workers. These 10 reasons explain why we do DILOs and why every organization should do at least one in their lives, no matter your level within your company.ġ. This process has never been applied in the janitorial industry before.īut, how does C&W Services, and our customers, benefit from a DILO? Why do we dedicate so much time and effort to execute them? What do we learn when we do a DILO? Interestingly enough, we are the only company in the industry that is assessing its operations through this process on a regular basis with an entire team dedicated to the project. The process assesses productive time, time spent on non-value added activities and wasted time. These are usually for maintenance technicians.Īt C&W Services, the Productivity and Optimization Team applies the same process to maintenance and other service lines, including operators, cleaners, MAC technicians and office services employees. The DILO tool, used as part of the Lean Sig Sigma process, helps one understand what others do through observations. You never know what someone really does until you step into their shoes. By Claudia Salgado-McDonald, senior director of productivity and utilization DILO: What and Why?
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